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Terms and Conditions RTT


Please read these terms and conditions which apply to the provision of our professional services. By

making an appointment, you are agreeing to the following terms and conditions. If you are unable or

unwilling to agree to these terms and conditions, then you should not book an appointment or continue

with your course of therapy.



Hypnotherapy requires the commitment and motivation to change for the client to get the best results. As the client, when you agree to undertake a course of treatment you also agree to engage with the process and listen to the audio recordings which will be provided for you. These are designed to help you gain the most benefit and not doing these is likely to reduce the effectiveness of your results.



You may be offered a free 30 -60 minute online initial consultation. No therapy will be provided during the


The purpose of this initial consultation is to find out what you would like to work on and agree o. a session or course of treatments.  During these calls, estimates of the number of sessions

required to deal with your presenting issue are given on the basis of the information presented at that

time. Estimates are only rough guidelines and are subject to change.



In-person sessions: A non-refundable deposit of £50 is payable at the time of booking your first

in-person session. The balance of the fee is due at least 48 hours prior to the first session. No refunds

will be issued for cancellations within 48 hours of the session appointment.

Online sessions: No deposit is required for online sessions, however payment for online sessions must

be made at least 24 hours before the scheduled session start time. Where payment is not received

24 hours before your session, the session will be cancelled and may be offered to someone else. It

is your responsibility to pay the session fees before each scheduled session in order to confirm the

appointment booking.




Cancellation &rescheduling

If you need to cancel or re-schedule a session, please provide as much notice as possible. Notification

must be made via email or phone call at least 48 hours prior to an in-person session or 24 hours for an

online session.



No refunds will be issued for cancellations within 48 hours of in-person sessions or 24 hours of online


Session fees are for my time and professional expertise and are not a guarantee of a successful

outcome. Therefore, no refunds will be given for any sessions where you have attended and paid for

the session.

Where a discount package or therapy program has been booked and paid for in advance, if you choose

to discontinue your therapy process before attending all the sessions, a pro rata refund will be issued

after deduction of the full standard session fee for any sessions you have attended.


Session Fees

All professional fees will be disclosed to you prior to booking. My professional fees are subject to

review and may increase from time to time. You will always receive confirmation of the professional

fees before booking.


Payment Methods

Payment may be made online via credit/debit card or BACS. Payment for in-person sessions can

also be made via credit/debit card before the session. Cash will not be accepted

without prior agreement.



Any contact between sessions will be by telephone or email.



Suitability for Online Therapy
  • You are 18 years of age and over. Or if younger than 18 years of age, that you have the written consent of your parent/legal guardian/carer to receive online therapy.

  • You are not feeling suicidal (please contact The Samaritans).

  • You are not under the influence of alcohol or recreational drugs prior to starting your consultation.

  • You are not under the supervision of a psychiatrist or suffering from any diagnosed psychiatric condition, psychological illness or epilepsy.


Electronic Media Malfunction

We are not responsible for direct or consequential loss due to internet service failure or electronic media malfunction. Where there are technological malfunctions reconnections will be attempted during the allotted appointment time. In the event of a complete technological failure on my part, the appointment will be rescheduled to a mutually agreeable time to complete the remaining time left in the session. Offline contact details can be used for the remaining treatment where it is reasonably possible and mutually agreed.




I may ask questions about your medical history to establish any contra-indications to treatment. This

will also help to assess whether your health is affecting (or being affected by) the therapeutic goals you

wish to achieve. Please update me of any medical changes during your course of therapy, or if you are

returning to therapy after a period of absence.

If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g. GP,

Psychologist, Psychiatrist or Counsellor, you may be asked to seek their permission before any therapy

sessions can commence.

Please note that I will be unable to offer my professional services if you suffer from epilepsy, schizophrenia or any form

of psychosis.



You must be at least 18 years old to participate in online sessions. Clients under the age of 18 years old

must be accompanied by a parent or guardian and will be seen in-person.


Please ensure that you are available at your session start time. If you are running late, please let me

know as soon as possible. I will do my best to make a full session available, however, as the ability to do

this will depend on bookings after your session, this cannot be guaranteed.



Hypnotherapy recordings should not be listened to whilst driving, operating machinery or undertaking

any other activity where concentration is required. Any recording provided is for your personal use only

and must not be shared, lent, copied or sold under any circumstances.



The agreement to work on the issues presented by you in no way implies or guarantees the resolution

of your presenting issue(s). No outcome can or will be guaranteed. However, I will always endeavour to

use my best efforts and skills to work towards your goals and intended outcomes.



During the course of any therapy sessions, I will treat you with respect and not abuse the trust you

place in me. I will use best practice at all times in our mutual interest. In return, you undertake not to

harm yourself, or any other person, including me, or any property belonging to either me or any other


You agree not to attend sessions under the influence of alcohol or recreational drugs, except those

medications which have been prescribed by your doctor. If you do attend any sessions under the

influence of alcohol or recreational drugs, or demonstrate violent or abusive behaviour, I will cancel

the session and may refuse to see you for any further sessions without refunding any payment already




All contact, including sessions, telephone conversations and emails, will be conducted in confidence

and may be recorded. Prior to any recording, your agreement will be sought. All recordings,

conversations and notes will remain confidential, except in the following circumstances:

1. Where you give permission for confidentiality to be broken

2. Where I am compelled by a court of law

3. Where the information is of a nature that confidentiality cannot be maintained, for example:

• The possibility of harm to yourself or others exists

• In cases of fraud or crime

• When minors (under 18 years old) are involved

4. Where a referring GP or other healthcare professional requires a report. A copy of the report will be

available on request.



Under no circumstances will NORTH ART GATE be liable for any damages, including without limitation,

direct, indirect, incidental, special, punitive, consequential, or other damages (including without

limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise,

arising out of the advice or information provided to you during professional services. In addition, you agree to defend, indemnify, and hold NORTH ART GATE  harmless

from and against any and all claims, losses, liabilities, damages and expenses (including legal fees)

arising out of your participation in the professional services.



These terms and conditions and any other matters arising out of or in relation to these terms, shall be

governed by and construed in accordance with the laws of England and Wales.

You agree to submit to the exclusive jurisdiction of the English courts to settle any

dispute which may arise out of or in connection with these terms and conditions.



These terms and conditions are subject to revisions without notice. Please familiarise yourself with any

amendments if you have re-started therapy with me after a long period of absence.



For my services, your personal data is collected, processed, used and stored in accordance with the

following privacy policy: [link to privacy policy/statement]. By booking an appointment, you signify your

acceptance of this Privacy Policy. If you do not agree to this policy, please do not book an appointment.

The terms of this Privacy Policy may change from time to time without prior notice to you, so please

check my website periodically for any changes.



If you have a concern or complaint regarding your therapy, please discuss this with myself in the first

instance and I will endeavour to resolve the issue.



By signing the Client Agreement, you agree to abide by the terms and conditions of the Client

Agreement. You also agree with the statements below:

I confirm that I have been advised by [practitioner name] of the scope of the therapies that he/she

provides and give my full consent to receiving therapy sessions from [practitioner name]

I understand that results may vary from person to person and the agreement by [practitioner name]

to work on the issues or problems presented by me, using whatever therapies are appropriate to my

situation, in no way implies or guarantees the resolution of any presenting problems or issues.

I understand that hypnotherapy or any other therapy or information provided by [practitioner name]

either in person or via telephone, email or internet, is not a replacement or substitute for medical,


psychological or psychiatric treatment. If I have any doubts or concerns about my health, I will seek

advice from an appropriate qualified healthcare professional.

I declare that, if advised by [practitioner name] prior to or following any therapy sessions, to seek

medical approval, I will consult with my GP, hospital consultant and/or other healthcare professional

and gain the appropriate written approval for [practitioner name] prior to the next therapy session.

I have been advised that I am free to terminate any or all sessions at any time.

I understand that my level of motivation is vital in the therapy process and I agree to participate to the

best of my ability at all times, including making reasonable use of therapeutic suggestions during and

between sessions, as well as listening to MP3 recordings and/or carrying out other therapeutic tasks as


I have accurately and truthfully answered any questions and provided background information during

the initial consultation and /or first therapy session and will continue to do so during any subsequent

therapy sessions.



Full Name: Signature:



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