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Terms and Conditions

CLIENT TERMS AND CONDITIONS

Please read these terms and conditions which apply to the provision of my professional services. By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment.

 

FREE INITIAL CONSULTATION

You may be offered a free 30-minute initial consultation. This may be in person, online, or by telephone. 

No therapy will be provided during the consultation.

The purpose of this initial consultation is to establish in what ways I can help you with any issues or problems or challenges that you may have, or how I can help you to achieve whatever goals you would like to achieve. During these consultations, estimates of the number of sessions required to deal with your presenting issue are given on the basis of the information presented at that time. Estimates are only rough guidelines and are subject to change. Every client is different, and the challenges that you face are unique to you. Any revision of the number of sessions necessary will only be made jointly between you and I when the underlying and root causes of your issue come to light, and you can see for yourself what, if anything, further needs to be done. 

 

BOOKING & PAYMENT

Payment must be made at the time of booking your first session by bank transfer. Bank details will be sent to you at that time. Your bank transfer payment must clearly state you name in the transaction reference section. No refunds will be given for cancellations within 24 hours of the session appointment. 

If it has been agreed that multiple sessions are required, and a discount package has been applied, depending on your circumstances you may pay the full amount of the package at the time of booking the first session, or you may choose to pay on a per session basis. If you choose this option, the full standard session rate will apply and be payable for the first sessions, and the discount of that package will be applied to the last session, resulting in the final session being at a lower rate, as your earlier payments are taken into account.

Where payment is not received 24 hours before your session, the session will be cancelled and may be offered to someone else. It is your responsibility to pay the session fees before each scheduled session in order to confirm the appointment booking.

 

CANCELLATION, RESCHEDULING & REFUNDS

Cancellation & rescheduling

If you need to cancel or re-schedule a session, please provide as much notice as possible. Notification must be made via email or telephone call at least 24 hours before the time of the session.

Refunds

No refunds will be issued for cancellations within 24 hours of the scheduled session.

Session fees are for my time and professional expertise and are not a guarantee of a successful outcome. Therefore, no refunds will be given for any sessions where you have attended and paid for the session.

Where a discount package or therapy program has been booked and paid for in advance, if you choose to discontinue your therapy process before attending all the sessions, a pro-rata refund will be issued after deduction of the full standard session fee for any sessions you have attended or cancelled with less than 24 hours’ notice.

 

Session Fees

All professional fees will be disclosed to you prior to booking. My professional fees are subject to review and may increase from time to time. You will always receive confirmation of the professional fees before booking.

 

Payment Methods

Payment must be made at the time of booking your first session by bank transfer. Bank details will be sent to you at that time. Your bank transfer payment must clearly state your name in the bank reference section. Cash will not be accepted without prior agreement.

 

CONTACT BETWEEN SESSIONS

Any contact between sessions will be by telephone, email, or text, during office hours. 9 to 5 – Monday to Friday. Any messages received outside of these hours will normally only be dealt with during office hours on the following office day, however, I am flexible and will endeavour to answer any urgent matters or calls for assistance at times other than office hours. If you have any specific ways you do not wish to be contacted, if perhaps you have concerns others may be able to access any messages or overhear any conversations, please advise.

 

MEDICAL OR PSYCHOLOGICAL CONDITIONS

I may ask questions about your medical history to establish any contra-indications to treatment. This will also help to assess whether your health is affecting (or being affected by) the therapeutic goals you wish to achieve. Please update me of any medical changes during your course of therapy, or if you are returning to therapy after a period of absence.

If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g. GP, Psychologist, Psychiatrist or Counsellor, you may be asked to seek their permission before any therapy sessions can commence.

Please note that I will be unable to offer my professional services if you suffer from epilepsy or any form of psychosis.

 

AGE RESTRICTIONS

You must be at least 18 years old to participate in online sessions. Clients under the age of 18 years old must be accompanied by a parent or guardian and will be seen in person.

ATTENDING YOUR SESSIONS

Please ensure that you are available at your session start time. If you are running late, please let me know as soon as possible. I will do my best to make a full session available, however, as the ability to do this will depend on bookings after your session, this cannot be guaranteed.

 

HYPNOTHERAPY RECORDINGS

Hypnotherapy recordings should not be listened to whilst driving, operating machinery or undertaking any other activity where concentration is required. Any recording provided is for your personal use only and must not be shared, lent, copied or sold under any circumstances.

 

OUTCOME OF SESSIONS

The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). No outcome can or will be guaranteed. However, I will always endeavour to use my best efforts and skills to work towards your goals and intended outcomes.

 

STANDARDS OF BEHAVIOUR

During the course of any therapy sessions, I will treat you with respect and not abuse the trust you place in me. I will use best practice at all times in our mutual interest. In return, you undertake not to harm yourself, or any other person, including me, or any property belonging to either me or any other person.

You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor that you are using in accordance with your doctor’s instructions. If you do attend any sessions under the influence of alcohol or recreational drugs or demonstrate violent or abusive behaviour, I will cancel the session and may refuse to see you for any further sessions without refunding any payment already made.

 

CONFIDENTIALITY

All contact, including sessions, telephone conversations and emails, will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances:

  1. Where you give permission for confidentiality to be broken

  2. Where I am compelled by a court of law

  3. Where the information is of a nature that confidentiality cannot be maintained, for example:

  • The possibility of harm to yourself or others exists

  • In cases of fraud or crime

  • When minors (under 18 years old) are involved

  • Where a referring GP or other healthcare professional requires a report. A copy of the report will be available on request.

 

LIABILITY & INDEMNITY

Under no circumstances will North Art Gate ltd, Natasa Mutic be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during professional services provided by North Art Gate Ltd Natasa Mutic. In addition, you agree to defend, indemnify, and hold North Art Gate Ltd Natasa Mutic harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services.

 

GOVERNING LAW

These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts to settle any dispute which may arise out of or in connection with these terms and conditions.

 

TERMS AND CONDITIONS UPDATES

These terms and conditions are subject to revisions without notice. Please familiarise yourself with any amendments if you have re-started therapy with me after a long period of absence.

 

DATA PROTECTION

For my services, your personal data is collected, processed, used and stored in accordance with the  privacy policy. By booking an appointment, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not book an appointment. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check my website periodically for any changes.

CONCERNS & COMPLAINTS

If you have a concern or complaint regarding your therapy, please discuss this with myself in the first instance and I will endeavour to resolve the issue.

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