Frequently asked questions

UK Orders Only We use Royal Mail 1st class recorded delivery. We aim to dispatch your Mala usually within 48h of receiving your order. Monday - Friday excluding Bank Holidays. If your parcel is not delivered within 28 days please use the tracking number that we have sent you by email upon dispatching your order. If the parcel is not delivered due to an incorrect address or an old address please kindly note that we are not responsible for the undelivered item. If we receive an undelivered parcel you will be responsible for additional postage expenditure for resending the post.

In the unlikely event that you would like to return your Mala you can do that by following the conditions below: Mala has been unused and in new condition. It is in its originally packaging not damaged You notify us by email within 5 working days upon your delivery You post the mala in its original undamaged packaging within 2 weeks of delivery Postal expenditure is customer responsibility In the case of Rudraksha mala, we are not able to accept any returns due to its high vibratory changes and sensitivity to energy. Rudraksha will also change its colour if worn so we are not able to accept exchange or returns. Make sure that your return parcel is sent in a good protective envelope by recorded delivery Your refund will be sent to you upon receipt of the goods in undamaged condition.