Shipping & returns
A Hassle-Free Experience
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
In the unlikely event that you would like to return your Mala you can do that by following the conditions below:
Mala has been unused and in new condition.
It is in its originally packaging not damaged
You notify us by email within 5 working days upon your delivery
You post the mala in its original undamaged packaging within 2 weeks of delivery
Postal expenditure is customer responsibility
Make sure that your return parcel is sent in a good protective envelope by recorded delivery
Your refund will be sent to you upon receipt of the goods in undamaged condition.
To complete your return, we require a receipt or proof of purchase.
The costs of returning goods to us shall be borne by you. Upon receipt of the goods, we will give you a full refund of the amount paid.
The rights to return the goods to us will not apply in the following circumstances: –
* in the event that the product has been used
* to any products that we have made or customised specifically for you
This provision does not affect your statutory rights.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
To return your product, you should mail your product to 19C Blenheim Gardens NW2 4NP London UK
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We will deliver goods ordered by you as soon as possible to the UK address you give us for delivery, but in any event within 10 days of your order.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing, at our contact address, of the problem within 10 working days of the delivery of the goods in question.
If you do not receive goods ordered by you within 10 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 days of our maximum delivery period of 10 from the date on which you ordered the goods.
We use Royal Mail 1st class recorded delivery. We aim to dispatch your Mala usually within 48h of receiving your order. Monday - Friday excluding Bank Holidays.
If your parcel is not delivered within 28 days please use the tracking number that we have sent you by email upon dispatching your order.
If the parcel is not delivered due to an incorrect address or old address please kindly note that we are not responsible for the undelivered items. If we receive an undelivered parcel you will be responsible for additional postage expenditure for resending the post.